Your Unwanted Bed Can Make a Real Difference
When you buy a new bed from us, you can arrange for your old bed to be collected by the British Heart Foundation for £10. Every donation helps fund life-saving research and support people affected by heart and circulatory diseases.
How does it work?
Book Your Collection
Click the option while proceeding to the checkout with your new Mattress.
Confirm Your Appointment
The team will review your details once your order is placed and get in touch to arrange a suitable collection date.
Collection Day
Once confirmed, the collection team will arrive and collect your donated items, ready for their next home.
Please check
Upholstered items have fire labels
Upholstered items have fire labels
By law, we cannot sell upholstered furniture in our stores without a fire safety label.
Upholstered furniture is furniture with cushioning, padding or fabric covering. Examples include sofas, mattresses and padded dining chairs.
If you are donating upholstered furniture to our stores, you must make sure that:
there is a fire safety label firmly attached or sewn into every item you donate
there are no rips or tears that expose the inner fabric, as this means it no longer meets fire safety standards.
Our van crews can't accept items that do not meet this criteria.
Number of items to be donated
Number of items to be donated
If you have a lot of large items to donate or are having a clear out, you may require our house clearance service instead.
Items are in a saleable condition
Items are in a saleable condition
To cover the cost of our collection service and raise funds, we need to be able to sell the items you donate in our shops.
This means items:
- should not have obvious stains, rips, marks or odours
- must work (particularly electrical items)
- must have all parts in place (for example, no missing doors on wardrobes, no missing drawers on a chest of drawers).
Our van crews will refuse to take items that we cannot sell.
Items we can't collect
Items we can't collect
For legal and health and safety reasons, we can't accept:
- washer and dryers, and certain models of washing machine
- oil-filled heaters without a thermostat
- hard-wired electrical heaters
- children's items such as cots or prams
- ivory or fur
- upholstered items without fire safety labels
- used personal items
- safety equipment, such as helmets or harnesses
- weapons, flammables or hazardous liquids.
Terms and conditions
Safety and access
Safety and access
• For safety and quality reasons, we reserve the right to decline certain items. Our drivers are trained and trusted to make these decisions at their discretion. For more details, readour collection criteria.
• You should ensure that we have safe and free access to the premises at which the collection is to take place. You should also notify us in advance of any circumstances we need to be aware of. This includes, but is not limited to, poor accessibility, bulky items, dangerous or hazardous substances, or lack of parking in the area
• You must be present during the collection unless we have agreed otherwise in advance. If we agree to attend the premises in your absence, you must ensure the site is accessible, and that you have provided us with your contact details.
Number of items to be donated
Number of items to be donated
If you have a lot of large items to donate or are having a clear out, you may require our house clearance service instead.
Quality and ownership
Quality and ownership
• All upholstery items must have a fire label clearly visible, intact and legible. Items without a fire label cannot be accepted, as it is illegal for us to sell or redistribute them.
• By submitting your enquiry, you confirm that you are either the owner of the goods or authorised to offer them to BHF. Once collected, the control of the goods transfers to BHF. Where BHF cannot sell them, goods maybe passed onto other organisations for re-use or recycling.
• You agree to indemnify (cover the costs for) BHF against any losses or liabilities that may arise, from third parties or otherwise. This includes any disputes about the ownership of property or any other legal dispute.
Damaged items
Damaged items
Due to the nature of the service, we cannot guarantee avoiding any damage to property during the collection process. You should inspect the premises once our collection is complete and notify us of any damage before the team have left the premises. Please let BHF know in writing about any damage within 7 days of the collection being completed. We cannot accept responsibility for any damage reported after this period.
Agreed collection date
Agreed collection date
We will aim to carry out the clearance on an agreed date, but there may be operational issues beyond our control. We will contact you as soon as reasonably possible to agree a revised date where necessary.
Keeping your details safe
Keeping your details safe
We will only use the personal information you provide to us (such as your name, phone number, email address and property address) to carry out the collection service.
Cancelling or rearranging a collection
Cancelling or rearranging a collection
• If you need to make changes or cancel your booking, please contact us by 3pm the day before your collection. Missed collections cost us money. Help us ensure your donation supports research, not operational costs.