We’re confident in the quality and craftsmanship of our products and hope you'll be happy with your purchase for years to come. However, we understand that a mattress is a big investment for most people and if you find your purchase isn’t for you, we have a simple returns process in place. As a long-standing mattress retailer, we’ve been selling mattresses online for years and have a fantastic customer service team behind us to help you throughout your journey. Here’s everything you need to know about our mattress return policy.
How to Care for Your Mattress
Once you’ve found the perfect mattress for your needs, there are a few simple steps you can take to help keep it in great condition for years to come. With proper care, a quality mattress can last up to 15 years, so it’s worth taking a little time to maintain its comfort and freshness.
Here's how:
• Rotate your mattress regularly
• Keep it dry
• Use a mattress protector to guard against stains and spills
FAQs
What is the returns address?
What is the returns address?
Memory Foam Warehouse
Unit G1 Tyler Close Industrial Estate
Normanton
West Yorkshire
WF6 1RL
What is your returns policy?
What is your returns policy?
We offer a 30-day returns policy on mattresses to protect your purchase if your circumstances change. Unopened items can be returned within 30 days of receipt. Unless the item is faulty, returns are made at your own cost.
How to return an item?
How to return an item?
Returning a mattress to Memory Foam Warehouse is easy. Email customerservice@memoryfoamwarehouse.co.uk with your order details and we will reply to you with the instructions on how to send the product to the below address with a copy of your invoice or details attached.
Any products that are returned will need a returns authorisation number attached and to be wrapped to adequately protect the mattress in transit.
Once we have received a returned item, we will process your refund through the original method of payment. Please keep in mind that it may take a few days for the money to return to your account depending on the method of payment used.
What are the terms and conditions for returns?
What are the terms and conditions for returns?
• You must have had your item for at least 30 days, which is the adjustment period.
• You must provide us with a clear photograph/s that depict the condition of the mattress you wish to return via email. These images must be provided to us before the 200 night trial has ended.
• Product/s must have been used only for its intended purpose.
• The maximum time limit for the mattress to be compressed within the vacuum packaging is 3 weeks (21 days).
• Any return request must be raised and completed before your 200 Night Trial has ended (The 200 night Trial starts on the day of delivery).
• All return cost must be paid by the customer unless there are any manufacturing faults, if there are any manufacturing faults then pictures would need to be provided.
• If your order is missing any items, this must be reported to us within 14 days of the delivery date.
• Please be aware that we will only process your refund once we have received your item, or our partners have confirmed receipt. Your refund may take up to 14 days.
• We are not liable and cannot take responsibility for, any bank charges that you may incur during the refund process.
Is there a cooling off period?
Is there a cooling off period?
Not sure about your new mattress? You can cancel within a 14-day cooling-off period, starting from the day you place your order and ending 14 days after delivery. Returns must be unopened and undamaged.
For extra peace of mind, you also have a 200-night trial—find out more here.
